Third-Party Fulfillment Policy
Redirect to Fulfillment Partner for Orders in United States, Canada, or Mexico
At Vuzix Corporation, we are dedicated to providing exceptional experiences to our valued customers. As part of our commitment to efficiency and customer satisfaction, we have established a third-party fulfillment policy for specific products destined for delivery within the United States, Canada, or Mexico.
1. Purpose:
- The purpose of this policy is to optimize our fulfillment process by redirecting orders of the following products to our trusted fulfillment partner for delivery within the specified regions: Vuzix M400™ Extended Wear Series, Vuzix M4000™ Extended Wear Series, and Vuzix Blade 2™ (the “specified products”).
2. Scope:
- This policy applies exclusively to orders of the specified products placed through the Vuzix Corporation online store intended for delivery within the United States, Canada, or Mexico (“specified regions”).
3. Third-Party Fulfillment Partner:
- We have partnered with a reputable fulfillment service provider equipped with the necessary infrastructure and expertise to efficiently handle orders of the specified products within the specified regions. Currently our third-party fulfillment partners include:
- Mace Virtual Labs
4. Order Redirection:
- When we detect that a customer interested in purchasing any of the specified products above is accessing our website from a location within the specified regions, they will be redirected to one or more fulfillment partners for order processing and delivery.
5. Customer Support:
- While orders of these specified products within the specified regions are fulfilled by our trusted fulfillment partner, our dedicated customer support team remains available to assist customers with any inquiries or concerns regarding their orders. Customers can reach out to us via email, phone, or live chat for prompt assistance.
6. Shipping and Delivery:
- Our fulfillment partner will manage the shipping and delivery of orders of the products specified above within the specified regions. Customers can expect timely delivery of their purchases, along with tracking information to monitor the status of their shipments.
7. Returns and Exchanges:
- Please contact the third-party fulfillment partner for returns or exchanges of the specified. For technical support please visit our website at https://www.vuzix.com/pages/contact-technical-support.
8. Modification of Policy:
- Vuzix Corporation reserves the right to modify or update this policy as necessary to enhance our services and adapt to evolving business requirements, including but not limited to updating the specified products or specified regions. Any changes to the policy will be communicated to customers through our website or other appropriate channels.
9. Contact Us:
- Should you have any questions or require further clarification regarding our third-party fulfillment policy, please do not hesitate to contact us. Our customer support team is here to assist you.
Thank you for choosing Vuzix Corporation. We appreciate your trust and loyalty, and we are committed to delivering exceptional products and services to meet your needs.