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Remote Assist
Connect with Vuzix Remote Assist
Reduce business disruptions, improve service levels, and instantly connect your workforce to the support they need with Vuzix Remote Assist.
Work Smart and Faster with Vuzix
Organizations rely on a globally dispersed workforce to meet customer expectations and complete tasks efficiently and error-free.
When used with Vuzix smart glasses, our streaming video application Vuzix Remote Assist increases productivity and customer satisfaction by instantly connecting workers in the field to remote support experts, eliminating the need for travel.
Benefits of Remote Assist
Improve Global Access to Support
Connect your distributed workforce with the right expert, wherever they are.
Make Training Teams Easy
Enable on-the-job training that can be delivered to a single or multiple sites.
Significantly Reduce Costs
Eliminate travel and commuting costs with remote video support.
Increase Uptime and Service Levels
Get equipment up and running faster with just-in-time guidance and instruction.
Designed for All-Day Wear
Vuzix smart glasses allow logistics professionals to pick orders with unprecedented comfort, speed, and efficiency. The voice-controlled displays feature integrated barcode readers and let workers view inventory data in the corner of their eye.
Super lightweight and built for all-day comfort, Vuzix smart glasses improve workplace safety and worker satisfaction. Plus, our extended life battery means your team will be supported the long haul, day in and day out.
Remote Assist Use Cases
Manufacturing
Manufacturing’s reliance on manual workflows and processes often results in operational errors and inefficiencies. In addition, the industry faces a growing skills gap as many career veterans leave the workforce. When paired with Vuzix smart glasses, Vuzix Remote Assist allows for real-time video and audio collaboration and training that lets workers stay compliant as they learn by doing.
And they can quickly connect to experts remotely, eliminating the need for costly travel and providing speedy resolution to tough issues.
Field Service
As technologies advance, technicians — many new to the workforce — are responsible for servicing products of increasing complexity. The Vuzix Remote Assist app, when used with our augmented reality (AR) smart glasses, reduces errors while improving safety and productivity by connecting field workers to remote assistance in real time, making it possible to resolve issues in minutes instead of days.
Healthcare
The COVID-19 pandemic caused disruptions to availability and access to care, creating delays that negatively impacted patients’ health. With our remote assist smart glasses, you can instantly deliver hands-free, cost-effective healthcare virtually — anytime, anywhere. Quality of care improves as medical experts can spend more time interacting with patients and guiding other care practitioners.
Paramedic to Emergency Room Communications
Chi Mei is a well-known pioneer of emergency care in Taiwan. To streamline this care and improve outcomes, it has incorporated Vuzix smart glasses, giving ER physicians see-what-I-see knowledge of incoming patients.
Resources
Leveraging AR Smart Glasses in Field Service
Learn about the importance of augmented and assisted reality and AI to field service organizations striving to maintain and grow their competitive advantage and examine the specific areas leading field service teams are realizing ROI.
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