Support: Product FAQs

M100 Smart Glasses

The Vuzix M100 Smart Glasses is an Android-based wearable computer, enhanced with a wearable monocular display and computer, recording features and wireless connectivity capabilities designed for commercial, professional, and prosumer users. Its pre-installed apps can be used to record and playback still pictures and video, track timed events, manage your calendar, link to your phone and more. The M100 is compatible with thousands of existing Android apps and easy access to developer resources enables the creation of custom apps to suit virtually any need

What can I use the USB micro-B connector for?

This connector can be used only for charging and ADB (Android Debug Bridge) connectivity. This port does not support an MHL (Mobile Hi-Speed Link) connection or USB peripherals.

What are the options for screencasting from the M100?

Screencasting is not officially supported in the current version of Android (4.0.4 – Ice Cream Sandwich) being used on the M100. The best option which exists today is utilizing ADB over the built in USB micro port and an application such as Droid@Screen.

Are Google push notifications supported?

We do not currently support Google Cloud Messaging. Any push notifications would need to be provided by a third party application.

Are Google APIs supported?

We do not currently support Google APIs or services. Any application depending on these services will result in an error when launching the application on the M100.

Is it possible to add additional voice commands?

Yes, additional grammars can be added to our voice engine for a cost – [cost] per grammar. Vuzix will create the additional grammars for you which can then be installed on the device. It is not possible for end users to add additional grammars independently.

iWear Video Headphones

iWear video headphones comes with dual high-definition displays that supports HDMI inputs compatible with mobile phones, tablet devices, console systems, PCs, and 3D Blu-ray players. iWear includes a carrying pouch, immersive light-shield, AC charging adaptor, Quickstart, warranty and safety instructions. A full manual is available by digital download.

Is the iWear a Virtual Reality only device like the competitive goggle worn systems?

The iWear was designed to be an entertainment device not only for gaming but also for compatibility with most of the standard content available today. That means it’s out of the box ready to play. It also makes a great Virtual Reality device. The high resolution, lack of screen-door effect and integrated tracking all make the iWear great for VR. The 57 degrees, with as much as 4 times the pixel density of today’s competing solutions, looks outstanding and feels like a total immersive view.

What content can be used with the iWear?

The content is endless provided the video comes in HDMI. The iWear is completely media agnostic, meaning it can display content from any smartphone, TV, gaming console, tablet, etc. And it supports stereoscopic 3D in any of the modes that are HDMI compatible! There is a hardware button for forcing 3D mode, but most forms will be automatically detected and display in 3D without any effort on your part.

Can I watch 3D Blu-ray movies?

Yes, you can watch any 3D Blu-ray movie in full frame-packed HD video for the best flicker-free viewing experience.

Can I use the iWear with my Windows PC or Mac as a secondary display?

Yes, you can enjoy full-screen readable across a massive screen. And with the iWear’s optics it should be highly readable even into the corners of the display.

Can I view 3D immersive content compatible with other immersive VR goggles?

Yes, there are a variety of sources with numerous titles and content coming out daily. With OSVR compatibility, as new titles are released they should automatically support the iWear’s VR capabilities.

Can I use the iWear with my Xbox or PlayStation?

Yes, you can play intense gaming on a massive video screen that will vastly outsize your other home based video screens.

Can I use the iWear with my iPhone or Android based smartphone?

Yes, just get an HDMI cable that’s compatible with your smartphone and you’ll be in the theater’s front row! Even 3D content can play off your smartphone. And of course your games will look absolutely awesome and will rival your home console gaming experience.

Can I use a WiFi HDMI dongle with the iWear to receive and watch wireless video from a tablet, smartphone or PC?

Yes, with appropriate cabling. And the experience is awesome!

How does the iWear compare to standard professional audio headphones?

The iWear is well balanced and very comfortable for those long gaming sessions. Vuzix used high quality materials for maximum touch / feel and numerous adjustments allow for a very comfortable fit. The leather surfaces with plenty of foam packing provide a comfortable natural feel. The iWear was also designed to provide a visual experience that would support many hours of comfortable use. The video visor floats in front of your eyes not touching the front of your face or your nose putting practically zero pressure on your face. The optics are one size fits all, requiring no focus or IPD adjustments, and they can also be worn above virtually all glasses. The iWear was designed with no mechanical features on the back of the head. This allows the iWear to be used in environments where you may want to put your head back and relax – like in your bedroom or while travelling on a plane.

How portable is the iWear?

The iWear was designed to fold up and fit in a small carry case and since it runs on batteries it doesn’t need to be plugged into the wall to use. These features are critical for a mobile device.

What is the field of view?

Looking into the device, you’ll see an image that looks like a 130” screen 10 feet away from you. That translates to a 57 degree diagonal field of view.

What is the resolution?

One million high definition color pixels / eye.

Will I need to wear my eyeglasses?

Most people will not if you can see distance images clearly. However if you need eyeglasses to correct for distance vision, you can comfortably wear them under the unit.

What is the battery life?

Around 2 to 3 hours in video mode. Over 10 hours in audio mode

When will the iWear start shipping and what is the expected retail price?

Fall of 2015 at $499 MSRP


Augmented Reality

Why do the new Wrap models not include a “Works with” or “Made for” iPod or iPhone label? Does the Wrap video eyewear work with iPod/touch/iPhone?

Apple has an extensive and lengthily process which new products must go through before being approved to display those symbols. Although all the Wrap video eyewear are compatible with current generations of the iPod/touch/iPhone we did not feel our customers wanted to wait until that process had been completed before we released the Wrap eyewear for sale. When the authorization process has been completed, we begin displaying those Apple approved logos. So for now, just connect the eyewear to your iPod/touch/iPhone through a Composite A/V Adapter for iPod and enjoy.

I require prescription eyeglass for vision correction. Can I still use the Wrap video eyewear?

The Wrap video eyewear provides focal adjustment of +2 to -5 diopter independently for each eye. This broad adjustment range satisfies the needs of most spectacle wearers. In addition, Vuzix video eyewear is designed to fit over top of most prescription glasses. The nose bridge can be extended for the display to sit further away from your face and the nosepad wires allow for adjustment to virtually all facial configurations.

Will the Wrap VGA Adaptor allow me to video games in 3D stereoscopic video on my desktop and laptop PC?

No. The Wrap VGA Adaptor is designed to enable the viewing of DVDs and other video content played on desktop and laptop computers. It is not compatible with the Field Sequential 3D format used by games supporting 3D video through a Vuzix iWear VR920. It is also not intended to enable the Wrap eyewear to be used as a full computer monitor replacement for a PC. Although it can be used for this, the video quality in this application is not sufficient to satisfy our quality standards as a recommended application.

Why does the battery indicator in my Wrap eyewear not show a full charge with some batteries?

The expected battery life and indicated charge levels are based upon high-quality alkaline batteries, like those included with the Wrap video eyewear. Rechargeable batteries and others of different types as well as lesser quality brands or those that have sat on a shelf for some time may all show different charge levels.

Have a question or interested in finding out more information?