Support: Product FAQs

M300 Smart Glasses

Vuzix M300 Smart Glasses delivers a “hands free” digital world, providing unprecedented access to information, data collection and more. Improve existing workflows and open new opportunities in industrial, medical, retail, supply chain, remote help desk, and other aspects of your business.

How can I navigate the M300 user interface?

For ease of use, the M300 offers multiple modes of interaction, including buttons, swipepad and voice commands.

For detail on M300 button behavior, refer to the M300 Quick Start Guide.

The M300 swipepad offers two-axis navigation, with left/right and up/down gestures. To select with the swipepad, double-tap the swipepad surface. For the best experience when using the swipepad, it is best to use the full pad of your finger to make contact with the surface.

For detail on voice commands in the M300, refer to the FAQ covering voice commands.

Can I use voice commands to control the M300?

Yes, the M300 Speech Recognition engine includes a set of basic navigation and control commands by default. These commands are globally accessible on the M300 while the recognizer is enabled. Currently, these commands are available in US English only, with additional languages coming soon.

To enable, go to Speech Recognition in the Settings application and toggle the “Enable Vuzix Speech Recognition” option. From this screen, you can also modify the level, sensitivity and timeout settings of the Speech Recognition engine. Level will adjust microphone gain, sensitivity will adjust the amount of accuracy required by the recognizer when listening for a phrase, and timeout will adjust how long the recognizer will continue listening for commands after the keyword or the last voice command is issued. By default, the timeout is 15 seconds. Setting the timeout slider to the maximum value will set the timeout to an unlimited value, though it is important to keep in mind this will increase battery usage by the recognizer.

To issue voice commands, you must first speak the “Hello Vuzix” keyword to trigger the listener which will remain active for the timeout duration. Issuing additional commands will reset this timeout. See the list below for the current set of stock voice commands and their functions.


hello vuzix - Activates the listener and will wake up the M300 from sleep mode
cancel - Triggers the Escape action
confirm - Activates the item that currently has focus
flashlight off - Disable the front flashlight LED 
flashlight on - Enable the front flashlight LED 
go back - Navigates backwards in the history stack
go down - Basic directional navigation 
go forward - Navigates forward in the history stack 
go home - Return to the main page that is seen at power-on 
go in - Activates the item that currently has focus or expands to the next level of a navigation hierarchy
go left - Basic directional navigation 
go out - Backs out one level of a navigation hierarchy or collapses the item that currently has focus
go right - Basic directional navigation 
go to sleep - Put the M300 into sleep mode
go up - Basic directional navigation 
light off - Disable the front flashlight LED  
light on - Enable the front flashlight LED 
move back - Navigates backwards in the history stack
move down - Basic directional navigation
move forward - Navigates forward in the history stack
move in - Activates the item that currently has focus or expands to the next level of a navigation hierarchy
move left - Basic directional navigation
move out - Backs out one level of a navigation hierarchy or collapses the item that currently has focus
move right - Basic directional navigation
move up - Basic directional navigation
next - Advances to the next item in an ordered collection of items
okay - Activates the item that currently has focus
pick this - Activates the item that currently has focus
previous - Goes backward by one item in an ordered collection of items
quit - Triggers the Home action
scroll down - Basic directional navigation
scroll left - Basic directional navigation
scroll right - Basic directional navigation
scroll up - Basic directional navigation
select this - Activates the item that currently has focus
show menu - Brings up context menu for current UI screen
stop - Will stop repeating voice commands from custom SDK, investigating additional functionality
torch off - Disables the front flashlight LED
torch on - Enables the front flashlight LED
voice off - Disables listener, intended for use with timeout set to an unlimited value
please enter evaluation mode - Triggers diagnostic mode which will display recognized keycodes in on-screen messages 
please exit evaluation mode - Disables diagnostic mode


How can I connect my M300 to a WiFi network?

For most users, the simplest way to connect the M300 to a WiFi network is by generating a QR code using your computer or smart phone, and scanning it on the M300.  Vuzix provides a browser-based tool to generate such a QR code on https://www.vuzix.com/wifiQR. To maintain your security, this tool generates the QR code locally within your browser.  The tool does not transmit your SSID or password to our servers.

Once you have a QR code, open the Scanner application from the M300 main launcher, scan the QR code, and click the "Connect To Network" button. 

If scanning a QR code does not meet your needs, you can manually view and connect to networks.

From the WiFi section of the M300 Settings application, enable the WiFi by toggling Off to On. The M300 will then scan for available networks. Scroll down to the network you want to connect to and select it. A standard Android keyboard will come up if the network is password protected. Use this keyboard to enter the password. The touchpad and buttons can be used to navigate the soft keyboard.

Advanced WiFi settings can be accessed from the context menu on the WiFi settings page, by long-pressing on the forward button closest to the M300 display and selecting "Advanced". This will show you your WiFi MAC and IP address, as well as allow you to modify other advanced settings such as restricting the wireless to 5GHz WiFi bands.

Can I use the Vuzix Smart Glass Manager application with the M300?

No, SG Manager only supports the M100 at this time.

There are a number of third party applications which will allow for remote control of the M300 either via USB or WiFi. We have evaluated Vysor (USB and WiFi) and AirDroid (WiFi only). Both applications are developed by third parties and have some connectivity issues not unique to the M300, but they do work.

The M300 also supports input from Bluetooth peripheral devices, including mice and keyboards.

I’ve installed an application on my M300 but I am unable to control it. What can I do?

The significant majority of Android applications are designed with touchscreen based devices in mind. The M300 uses a very different user interface and interaction model compared to traditional Android phones and tablets, and relies heavily upon focus-based navigation for interface objects which most traditional Android applications do not implement. As such, we must consider most Android applications not designed with Smart Glass devices such as the M300 in mind as unsupported.

It is possible to navigate these applications with external input devices such as a Bluetooth mouse/keyboard combination or remote control applications such as Vysor, but as the primary objective of using a device such as the M300 is to be able to work hands-free, these applications will provide a far less than ideal user experience on the M300.

If there is an application which fits into this category which you must use on the M300, it is highly advisable to contact the developer of the application to see if they would be willing to develop a separate version of their application which will be more well suited for the user interface model of the M300.

My M300 isn’t being recognized by my PC when connected over USB. What can I do?

On some systems, the M300 will require the Intel USB Driver for Android Devices to be installed. That driver can be downloaded here.

Can I cast the screen of my M300?

Yes, the M300 supports the Miracast streaming standard. To cast your screen, go to the Display section of the M300 Settings application and select "Cast screen". You will need to activate the “Enable wireless display” option which can be found in the context menu of this screen, which can be accessed with a long-press on the forward button closest to the display on the M300. Once enabled, the M300 will scan for available Miracast devices and then allow you to cast your screen to a device you select.

How can I extend the runtime of my M300?

To extend the runtime of your M300, connect an external USB battery to the USB Micro-B port on the M300 Battery Pod. Alternatively, you can use the optional M300 Micro USB Power Adapter and connect the external USB battery directly to the M300 Main Unit.

You can purchase additional external USB batteries and the optional USB power adaptor for the M300 in our Accessory section here.

Does the M300 support the Google Play Store?

The M300 is not a CTS (Compatibility Test Suite) compliant device and does not support the Play Store or other Google Mobile Services (GMS) not covered by the Android Open Source license. 

How can I manage the OTA (Over The Air) update notifications on my M300?

The settings for the M300 OTA update notifications mechanism can be found in the Settings application under OTA System Update > OTA Monitor Action. This feature has four modes, each will be described below;

Disabled - This option will fully disable the notifications mechanism, preventing the M300 from proactively contacting our OTA server to check for updates.

Notify Only - This option will check for updates any time the M300 is powered on and connected to a network with internet connectivity, and will only show a notification icon in the notification drawer.

Notify and Alert Once - This option will check for updates any time the M300 is powered on and connected to a network with internet connectivity, and will show a notification icon in the notification drawer as well as displaying a pop-up notification to inform the user that an update is available. This pop-up has two options, to dismiss the notification or initiate an update. The pop-up notification will display only once per power cycle of the M300.

Notify and Alert Periodically - This option will function the same as the above, but will display the pop-up notification once per power cycle or once per every 12 hours, whichever comes first.

How can I update the OS on my M300?

OTA

The preferred method of updating your M300 is via the included OTA (Over The Air) update mechanism, which will require the M300 to be connected to a stable WiFi network with internet access.

  1. Make sure your M300 is plugged into a 1.5 amp USB power source*.
  2. Open the Settings application.
  3. Select the "OTA System Update" option at the bottom of the list.
  4. If an update is available, select "Install".
  5. Wait for the M300 to download, then reboot and install the update.
  6. Once the M300 has fully rebooted following the update, your update is complete.

*Do not power off or interrupt the M300 during the upgrade process or corruption of the OS may occur! If your OS is corrupted, contact Vuzix Technical Support for assistance.


Platform Flash Tool Lite

As an alternative, the M300 can be updated offline via USB with Platform Flash Tool Lite from Intel. For assistance with manually updating your device with this tool, please contact Vuzix Technical Support.

How can I install applications to my M300?

Install via Vuzix App Store

If the application you wish to install is on our App Store, log in to the App Store and register your device. From there, any of the application that you add to your App Store library will be installed to your M300 once it has an internet connection via an OTA (Over the Air) mechanism. To enable OTA, go to the App Manager in the Setting application and enable it. From this menu, you can also select the method the M300 will use to determine when it updates going forward.


Install via Vuzix Smart Glasses System File Manager

You can use our Smart Glasses System File Manager to load APKs directly to the M300. You can download and install System File Manager from here.


Install via ADB

If you are familiar with ADB (Android Debug Bridge), using commands in that protocol is the simplest and most direct way of loading an application to the device via USB. You’ll need ADB to be installed (you can follow this tutorial), and then simply issue the command ‘adb install <filename>.apk’ from within the directory that contains the apk in a Command Prompt window.


I’m having trouble powering on my M300. What can I do?

This is likely an issue with the level of charge on the batteries in your M300. The M300 contains two batteries, the primary battery within the M300 Battery Pod, as well as a small fail-over battery in the M300 Main Unit to support the hot-swapping functionality of the Battery Pod.

If the internal fail-over battery does not have sufficient charge, the M300 will not boot. It is important that prior to first use, the M300 is charged fully assembled and with a power source supplying a minimum of 1.5A.

When not using your M300, it is important to disconnect the battery from main unit and ensure that the unit is powered down by holding the power button for a few seconds and then selecting power off from the menu and then confirm by selecting “OK”. The internal battery should not drain, and you can simply charge the battery pod alone from a power source supplying a minimum of 0.5A.

If you are still having trouble, please contact Vuzix Technical Support.


How can I transfer files to/from the M300?

In order to transfer files from the M300 via USB, you will first need to change the USB mode in Settings to MTP (Media Transfer Protocol) mode. This can be accessed in Settings under Storage & USB, then with a long press on the forward button closest to the display to bring up the context menu. From there, select USB mode and choose the mode for ‘File transfers’ to enable MTP mode.

Once enabled, you will be able to navigate the filesystem on the M300 when plugged into a PC via USB as a standard USB storage device.

Please note that MTP mode will remain enabled only during the current USB session. If you disconnect the M300 from your PC or reboot the device, you will need to re-enable MTP mode. This is by design and is standard Android behavior for security reasons.

I need prescription glasses. Can I wear the M300?

Yes, we have a number of options for those who require prescription eyewear. By default, the M300 ships with our lens-less frames which are designed to fit over the majority of eyeglass frames. In addition, the safety frames included with the M300 Safety Frame Kit can be taken to most optometrists and have the prescription added. 

How can I stream video from the M300 to a remote party?

The M300 does not include streaming software by default, however many of our VIP partners offer software solutions which support video streaming.

Android applications such as Skype will install and run on the M300, however they do not have user interfaces optimized for the M300 and will require external input to control, such as Bluetooth mice/keyboards or a remote control application such as those referenced in the Smart Glass Manager FAQ above.

How can I develop an application for the M300?

For information on developing applications intended to run on the M300, please register as a developer on our site and reference the M300 SDK documentation.

If you have any questions relating to development on the M300, please contact Vuzix Technical Support.

M100 Smart Glasses

The Vuzix M100 Smart Glasses is an Android-based wearable computer, enhanced with a wearable monocular display and computer, recording features and wireless connectivity capabilities designed for commercial, professional, and prosumer users. Its pre-installed apps can be used to record and playback still pictures and video, track timed events, manage your calendar, link to your phone and more. The M100 is compatible with thousands of existing Android apps and easy access to developer resources enables the creation of custom apps to suit virtually any need.

How can I install applications to my M100?

Install via Vuzix App Store

If the application you wish to install is on our App Store, log in to the app store and register your device. From there, any of the application that you add to your app store library will be installed to your M100 once it has an internet connection. To enable OTA, go to the App Manager in the Setting application and enable it. You can also, from this menu, select the method the M100 will choose to determine when it updates going forward. 

Install via Vuzix Smart Glasses System File Manager

You can use our Smart Glasses System File Manager to load APKs directly to the M100. You can download and install System File Manager from here.

Install via ADB

If you are familiar with ADB (Android Debug Bridge), using commands in that protocol is the simplest and most direct way of loading an application to the device via USB. You’ll need ADB to be installed (you can follow this tutorial), and then simply issue the command ‘adb install <filename>.apk’ from within the directory that contains the apk in a Command Prompt window.

Install from M100 Filesystem

You can also load applications directly to the filesystem of the M100 either by downloading from a URL linking directly to the application, or via USB (to the Download directory). You can then install the APK from the Downloads application on the M100. You will need to enable the installation of applications from unknown sources to do this. To do so, go to the Security area in the Settings application and enable the “Unknown sources” option.

What can I use the USB micro-B connector for?

This connector can be used only for charging and ADB (Android Debug Bridge) connectivity. This port does not support an MHL (Mobile Hi-Speed Link) connection or USB peripherals.

What are the options for screencasting from the M100?

Screencasting is not officially supported in the current version of Android (4.0.4 – Ice Cream Sandwich) being used on the M100. The best option which exists today is utilizing ADB over the built in USB micro port and an application such as Droid@Screen.

Are Google push notifications supported?

We do not currently support Google Cloud Messaging. Any push notifications would need to be provided by a third party application.

Are Google APIs supported?

We do not currently support Google APIs or services. Any application depending on these services will result in an error when launching the application on the M100.

Is it possible to add additional voice commands?

Yes, additional grammars can be added to our voice engine for a cost – [cost] per grammar. Vuzix will create the additional grammars for you which can then be installed on the device. It is not possible for end users to add additional grammars independently.

Vuzix Basics™ Video/M300 Package

The Vuzix Basics™ Video / M300 Package is a limited time offer with everything you need to jump start your smart glasses pilot/project right out-of-the-box. Just Click, Connect, and Collaborate! This Package includes a 1 year Vuzix Basics™ Video software license, a standard M300 Kit (main unit, on-frame battery, lens-less frames, power cable, charging cable, ear hooks, carrying case, and 1 year warranty). This package also includes a set of Vuzix’ most popular industrial accessories: Additional On-Frame Battery, Micro USB External Power Adaptor, Vuzix belt mounted 10,050mA external battery, a spare power cable, and Headband mounting option, plus all associated quick start guides. ALL OF THIS FOR 20% OFF RETAIL PRICE.

What browsers are supported with Vuzix Basics™ Video for the web interface?

The web interface supports the Chrome and Firefox web browsers.

What are the bandwidth requirements for a good experience with Vuzix Basics™ Video?

There is no minimum bandwidth requirement, however the resolution and framerate of the video stream will be dependent upon available bandwidth. A broadband or equivalent connection is highly recommended for the best experience with Vuzix Basics™ Video.

I’m not able to see my video stream or hear any audio on my calls. What can I do?

You’ll need to make sure the appropriate permissions are enabled for the Vuzix Basics™ Video application. To do so, go into Settings > Apps > Permissions and make sure that the permissions for Camera and Microphone are enabled.

I’m having trouble powering on the M300. What can I do?

This is likely an issue with the level of charge on the batteries in your M300. The M300 contains two batteries, the primary battery within the M300 Battery Pod, as well as a small fail-over battery in the M300 Main Unit to support the hot-swapping functionality of the Battery Pod.
If the internal fail-over battery does not have sufficient charge, the M300 will not boot. It is important that prior to first use, the M300 is charged fully assembled and with a power source supplying a minimum of 1.5A.
When not using your M300, it is important to disconnect the battery from main unit and ensure that the unit is powered down by holding the power button for a few seconds and then selecting power off from the menu and then confirm by selecting “OK”. The internal battery should not drain, and you can simply charge the battery pod alone from a power source supplying a minimum of 0.5A.
If you are still having trouble, please contact Vuzix Technical Support.


I performed a Factory Reset on my M300 or uninstalled the Vuzix Basics™ Video application. How can I reinstall it?

Please contact Vuzix Technical Support and our team can assist you with the reinstallation.

Is the video stream with Vuzix Basics™ Video secure? If so, how?

The solution meets stringent application level standards with TLS, SRTP, H.235, and AES 256-bit encryption. At the network level, our hosting facilities are SOC 2 & HIPAA compliant. We have leading edge filtering & advanced routing techniques protect against Distributed Denial of Service (DDoS) attacks.

I already own an M300. Can I purchase the Vuzix Basics™ Video software separately and install it to my device?

Yes, Vuzix Basics Video is available on the Vuzix App Store (https://www.vuzix.com/appstore/app/vuzix-basics-video). A full-featured 30-day trial is also available (https://www.vuzix.com/appstore/app/vuzix-basics-app-trial).

Vuzix Blade® Commercial Edge

Vuzix Blade is the world's first augmented reality smart glasses with Wave-Guide technology.

How can I navigate the Blade user interface?

  • The Blade has one physical button which is the power button. This button can be used to power ON and power OFF the Blade. It also has a touchpad on the right temple. All the interactions with the Blade are done using this touchpad as gestures.
  • For details on Blade gestures, refer to the Blade Quick Start Guide.
  • The Blade has two LEDs. The green power LED is the visual indicator that the Blade is powered ON or if the Blade is being charged. The red recording LED is the visual indicator that the camera app is being accessed or a video is being recorded by the Blade.

What Connectivity features does Blade provide?

  • The Blade provides USB connectivity for development, MTP/PTP for media transfer(Pictures/Videos). Blade also provides Wi-Fi, Bluetooth for wireless connectivity.

What Wi-Fi bands does Blade support?

  • The Blade can connect to any Wi-Fi that provides the 802.11b/g/n 2.4GHz Wi-Fi bands.

What is maximum SD-Card size supported on Blade?

  • The Blade is compatible with Micro-SD Cards with up to 32GB capacity. 

What are the camera specifications on Blade?

  • Blade camera is 8MP camera with 720p video recording capabilities.

How can I transfer files to/from the Blade?

  • To transfer files from the Blade via USB, you will first need to change the USB mode in Settings to MTP (Media Transfer Protocol) or PTP (Picture Transfer Protocol) mode. This can be accessed in Settings under USB Mode. Once enabled, you will be able to navigate the filesystem on the Blade when plugged into a PC via USB as a standard USB storage device.

Where can I download the Companion App?

You can download the Companion App right now for iPhone in the Apple App Store, or you can download the Companion App for Android in the Google Play Store.

iWear Video Headphones

iWear® video headphones comes with dual high-definition displays that supports HDMI inputs compatible with mobile phones, tablet devices, console systems, PCs, and 3D Blu-ray players. iWear includes a carrying pouch, immersive light-shield, AC charging adaptor, Quickstart, warranty and safety instructions. A full manual is available by digital download.

Is the iWear® a Virtual Reality only device like the competitive goggle worn systems?

The iWear® was designed to be an entertainment device not only for gaming but also for compatibility with most of the standard content available today. That means it’s out of the box ready to play. It also makes a great Virtual Reality device. The high resolution, lack of screen-door effect and integrated tracking all make the iWear® great for VR. The 57 degrees, with as much as 4 times the pixel density of today’s competing solutions, looks outstanding and feels like a total immersive view.

What content can be used with the iWear®?

The content is endless provided the video comes in HDMI. The iWear® is completely media agnostic, meaning it can display content from any smartphone, TV, gaming console, tablet, etc. And it supports stereoscopic 3D in any of the modes that are HDMI compatible! There is a hardware button for forcing 3D mode, but most forms will be automatically detected and display in 3D without any effort on your part.

Can I watch 3D Blu-ray movies?

Yes, you can watch any 3D Blu-ray movie in full frame-packed HD video for the best flicker-free viewing experience.

Can I use the iWear® with my Windows PC or Mac as a secondary display?

Yes, you can enjoy full-screen readable across a massive screen. And with the iWear’s optics it should be highly readable even into the corners of the display.

Can I view 3D immersive content compatible with other immersive VR goggles?

Yes, there are a variety of sources with numerous titles and content coming out daily. With OSVR compatibility, as new titles are released they should automatically support the iWear’s VR capabilities.

Can I use the iWear® with my Xbox or PlayStation?

Yes, you can play intense gaming on a massive video screen that will vastly outsize your other home based video screens.

Can I use the iWear® with my iPhone or Android based smartphone?

Yes, just get an HDMI cable that’s compatible with your smartphone and you’ll be in the theater’s front row! Even 3D content can play off your smartphone. And of course your games will look absolutely awesome and will rival your home console gaming experience.

Can I use a WiFi HDMI dongle with the iWear® to receive and watch wireless video from a tablet, smartphone or PC?

Yes, with appropriate cabling. And the experience is awesome!

How does the iWear® compare to standard professional audio headphones?

The iWear® is well balanced and very comfortable for those long gaming sessions. Vuzix used high quality materials for maximum touch / feel and numerous adjustments allow for a very comfortable fit. The leather surfaces with plenty of foam packing provide a comfortable natural feel. The iWear® was also designed to provide a visual experience that would support many hours of comfortable use. The video visor floats in front of your eyes not touching the front of your face or your nose putting practically zero pressure on your face. The optics are one size fits all, requiring no focus or IPD adjustments, and they can also be worn above virtually all glasses. The iWear® was designed with no mechanical features on the back of the head. This allows the iWear® to be used in environments where you may want to put your head back and relax – like in your bedroom or while travelling on a plane.

How portable is the iWear®?

The iWear® was designed to fold up and fit in a small carry case and since it runs on batteries it doesn’t need to be plugged into the wall to use. These features are critical for a mobile device.

What is the field of view?

Looking into the device, you’ll see an image that looks like a 130” screen 10 feet away from you. That translates to a 57 degree diagonal field of view.

What is the resolution?

One million high definition color pixels / eye.

Will I need to wear my eyeglasses?

Most people will not if you can see distance images clearly. However if you need eyeglasses to correct for distance vision, you can comfortably wear them under the unit.

What is the battery life?

Around 2 to 3 hours in video mode. Over 10 hours in audio mode

Have a question or interested in finding out more information?