VUZIX Basics Support Page

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VUZIX Basics User Manual

VUZIX Basics Apps is a platform of essential Out-of-the-Box applications optimized for use with the growing lineup of Vuzix smart glasses and head mounted Augmented Reality displays. As easy as Click - Connect - Collaborate.

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Product Support


I already own an M300. Can I purchase the Vuzix Basics™ Video software separately and install it to my device?

Yes, Vuzix Basics Video is available on the Vuzix App Store ( A full-featured 30-day trial is also available (

I performed a Factory Reset on my M300 or uninstalled the Vuzix Basics™ Video application. How can I reinstall it?

Please contact Vuzix Technical Support and our team can assist you with the reinstallation.

I’m having trouble powering on the M300. What can I do?

This is likely an issue with the level of charge on the batteries in your M300. The M300 contains two batteries, the primary battery within the M300 Battery Pod, as well as a small fail-over battery in the M300 Main Unit to support the hot-swapping functionality of the Battery Pod.
If the internal fail-over battery does not have sufficient charge, the M300 will not boot. It is important that prior to first use, the M300 is charged fully assembled and with a power source supplying a minimum of 1.5A.
When not using your M300, it is important to disconnect the battery from main unit and ensure that the unit is powered down by holding the power button for a few seconds and then selecting power off from the menu and then confirm by selecting “OK”. The internal battery should not drain, and you can simply charge the battery pod alone from a power source supplying a minimum of 0.5A.
If you are still having trouble, please contact Vuzix Technical Support.

I’m not able to see my video stream or hear any audio on my calls. What can I do?

You’ll need to make sure the appropriate permissions are enabled for the Vuzix Basics™ Video application. To do so, go into Settings > Apps > Permissions and make sure that the permissions for Camera and Microphone are enabled.

Is the video stream with Vuzix Basics™ Video secure? If so, how?

The solution meets stringent application level standards with TLS, SRTP, H.235, and AES 256-bit encryption. At the network level, our hosting facilities are SOC 2 & HIPAA compliant. We have leading edge filtering & advanced routing techniques protect against Distributed Denial of Service (DDoS) attacks.

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