Guarantee and Warranty Support
30 Day Money Back Guarantee
Your satisfaction is guaranteed on all Vuzix products purchased by consumers directly from our website. We want you to be thrilled with our products, so if for any reason you’re not satisfied with your purchase, simply return it to us within 30 days of our shipment to you for a full refund of the product’s cost. We do ask that returned products be in like-new condition with original packaging and materials. Unfortunately refunds cannot be accepted if parts are missing. Download or view the PDF for full return instructions.
If you are having issues and need to return a product for repairs, please contact our Call Center for a Return Materials Authorization number (RMA).
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