FAQ

How can I install applications to my M-Series Smart Glasses?

Install via Vuzix App Store

Device Configuration

The most common reason for applications not updating is the M-Series device is configured with communication to the Vuzix App Store disabled. To check this from the M-Series, navigate to Settings > App Manager. The App Manager toggle switch must be enabled to communicate.

Once the App Manager is toggled, it may fail with the error “App Store connection refused. Is this device properly registered on the app store?” The switch will again appear in the off position. To correct this, follow the "Linking to App Store Account" section below, then repeat this configuration step.

Once enabling the App Manager is successful, please be sure the M-Series device is configured to “Run Actions Automatically” and to “Check for Updates Periodically”. This will keep the device synchronized with the latest updates from the Vuzix App Store, preventing future problems.

Click “Check for Pending Actions Now” and the M-Series device will begin downloading and installing any applications that are out of date.

Linking to App Store Account

If the device configuration did not solve the problem, the last step is to verify the device status within the Vuzix App Store.

Determine the serial number of your M-Series device before continuing. The serial number is printed on the outside plastic of the M-Series device. Please be careful to read this from the main M-Series unit, not the battery. It may be easier to read the serial number on the M-Series screen than on the plastic. This is done by navigating to Settings > About smart glasses > Status and scrolling down until the serial number is displayed.

From a computer, visit www.vuzix.com. Click “Vuzix App Store” from the homepage. Select “My Account” from the top of the App Store page. Select "My Devices" from the navigation bar on the left.

If the serial number of your M-Series is not shown, click the "ADD NEW DEVICE" button, and follow the instructions. If the device serial number is already showing up under "My Devices", press the Refresh button (circular arrows) to allow the device to reconnect.

If any errors occur during this process, please contact Technical Support. 


Install via ADB

If you are familiar with ADB (Android Debug Bridge), using commands in that protocol is the simplest and most direct way of loading an application to the device via USB. You’ll need ADB to be installed (you can follow this tutorial), and then simply issue the command ‘adb install <filename>.apk’ from within the directory that contains the apk in a Command Prompt window.


More FAQ's:

How can I update the OS on my M-Series Smart Glasses?

OTA

The preferred method of updating your M-Series Smart Glasses is via the included OTA (Over The Air) update mechanism, which will require the M-Series Smart Glasses to be connected to a stable WiFi network with internet access.

  1. Make sure your M-Series Smart Glasses are plugged into a 1.5 amp USB power source*.
  2. Open the Settings application.
  3. Select the "OTA System Update" option at the bottom of the list.
  4. Select the "Check Server for Updates" option.
  5. If an update is available, select "Install".
  6. Wait for the M-Series Smart Glasses to download, then reboot and install the update.
  7. Once the M-Series Smart Glasses have fully rebooted following the update, your update is complete.

*Do not power off or interrupt the M-Series Smart Glasses during the upgrade process or corruption of the OS may occur! If your OS is corrupted, contact Vuzix Technical Support for assistance.


Platform Flash Tool Lite

As an alternative, the M-Series Smart Glasses can be updated offline via USB with Platform Flash Tool Lite from Intel. For assistance with manually updating your device with this tool, please contact Vuzix Technical Support.

How can I develop an application for the M-Series Smart Glasses?

For information on developing applications intended to run on the M-Series Smart Glasses, please register as a developer on our site and reference the M-Series Smart Glasses SDK documentation.

If you have any questions relating to development on the M-Series Smart Glasses, please contact Vuzix Technical Support.

How can I connect my M-Series Smart Glasses to a WiFi network?

For most users, the simplest way to connect the M-Series Smart Glasses to a WiFi network is by generating a QR code using your computer or smartphone and scanning it on your device.  Vuzix provides a browser-based tool to generate such a QR code on https://www.vuzix.com/wifiQR. To maintain your security, this tool generates the QR code locally within your browser. The tool does not transmit your SSID or password to our servers.

Once you have a QR code, open the Scanner application located on the M-Series Smart Glasses main launcher, scan the QR code, and click the "Connect To Network" button. 

If scanning a QR code does not meet your needs, you can manually view and connect to networks.

Open the Settings application and then select Wi-Fi from the top of the list. Enable the WiFi by toggling Off to On. The device will then scan for available networks. Scroll down to the network you want to connect to and select it. A standard Android keyboard will come up if the network is password protected. Use this keyboard to enter the password. The touchpad and buttons can be used to navigate the keyboard.

Advanced WiFi settings can be accessed from the context menu on the WiFi settings page, by long-pressing on the button closest to the M-Series Smart Glasses display and then selecting "Advanced" from the dropdown list. This will show you your WiFi MAC and IP address, as well as allow you to modify other advanced settings such as restricting the wireless to 5GHz WiFi bands.

How can I extend the runtime of my M-Series Smart Glasses?

To extend the runtime of your M-Series Smart Glasses, connect an external USB battery to the USB Micro-B port on the M-Series Battery Pod. Alternatively, you can use the optional M-Series Micro USB Power Adapter and connect the external USB battery directly to the M-Series Smart Glasses main unit.

You can purchase additional external USB batteries and the optional USB power adapter for the M-Series Smart Glasses in our Accessory section here.

Can I cast the screen of my M-Series Smart Glasses?

Yes, the M-Series Smart Glasses support the Miracast streaming standard. To cast your screen, go to the Display section of the M-Series Smart Glasses Settings application and select "Cast screen". You will need to activate the “Enable wireless display” option which can be found in the context menu of this screen, which can be accessed with a long-press on the forward button closest to the display on the M-Series Smart Glasses. Once enabled, the M-Series Smart Glasses will scan for available Miracast devices and then allow you to cast your screen to a device you select.

How can I navigate the M-Series Smart Glasses user interface?

For ease of use, the M-Series Smart Glasses offer multiple modes of interaction, including buttons, touchpad, and voice commands.

For details on M-Series Smart Glasses button behavior, refer to the M-Series Smart Glasses Quick Start Guide.

The M-Series Smart Glasses touchpad offers two-axis navigation, with left/right and up/down gestures. To select with the touchpad , double-tap the touchpad surface. For the best experience when using the touchpad, it is best to use the full pad of your finger to make contact with the surface.

For details on voice commands in the M-Series Smart Glasses, refer to the FAQ covering voice commands here.

Can I use voice commands to control the M-Series Smart Glasses?

Yes, the M-Series Smart Glasses Speech Recognition engine includes a set of basic navigation and control commands by default. These commands are globally accessible on the M-Series Smart Glasses while the recognizer is enabled. 

To enable, go to Speech Recognition in the Settings application and toggle the “Enable Vuzix Speech Recognition” option. From this screen, you can also modify the sensitivity and timeout settings of the Speech Recognition engine. Sensitivity will adjust the amount of accuracy required by the recognizer when listening for a phrase, and timeout will adjust how long the recognizer will continue listening for commands after the keyword or the last voice command is issued. By default, the timeout is 15 seconds. Setting the timeout slider to the maximum value will set the timeout to an unlimited value, though it is important to keep in mind this will increase battery usage by the recognizer.

To issue voice commands, you must first speak the “Hello Vuzix” keyword to trigger the listener which will remain active for the timeout duration. Issuing additional commands will reset this timeout. To see a list of the current set of stock voice commands and their functions please reference the Knowledge Base article here.

Can I use the Vuzix Smart Glasses Manager application with the M-Series Smart Glasses?

No, SG Manager only supports the M100 at this time.

There are a number of third-party applications which will allow for remote control of the M-Series Smart Glasses either via USB or WiFi. We have evaluated Vysor (USB and WiFi) and AirDroid (WiFi only). Both applications are developed by third parties and have some connectivity issues not unique to the M-Series Smart Glasses, but they do work.

The M-Series Smart Glasses also support input from Bluetooth peripheral devices, including mice and keyboards.

My M-Series Smart Glasses are not being recognized by my PC when connected over USB. What can I do?

On some systems, the M-Series Smart Glasses will require the Intel USB Driver for Android Devices to be installed. That driver can be downloaded here.

Does the M-Series Smart Glasses support the Google Play Store?

The M-Series Smart Glasses are not a CTS (Compatibility Test Suite) compliant device and does not support the Play Store or other Google Mobile Services (GMS) not covered by the Android Open Source license. 

I’m having trouble powering on my M-Series Smart Glasses. What can I do?

This is likely an issue with the level of charge on the batteries in your M-Series Smart Glasses. The M-Series Smart Glasses contain two batteries, the primary battery within the M-Series Battery Pod, as well as a small fail-over battery in the M-Series Smart Glasses main unit to support the hot-swapping functionality of the Battery Pod.

If the internal fail-over battery does not have sufficient charge, the M-Series Smart Glasses will not boot. It is important that prior to first use, the M-Series Smart Glasses are charged, fully assembled, and connected to a power source supplying a minimum of 1.5A.

When not using your M-Series Smart Glasses, it is important to disconnect the battery from the main unit and ensure that the unit is powered down by holding the power button for a few seconds and then selecting power off from the pop-up menu and then confirm by selecting “OK”. The internal battery should not drain, and you can simply charge the battery pod alone from a power source supplying a minimum of 0.5A.

If you are still having trouble, please contact Vuzix Technical Support.


How can I transfer files to/from the M-Series Smart Glasses?

In order to transfer files from the M-Series Smart Glasses via USB, you will first need to change the USB mode in Settings to MTP (Media Transfer Protocol) mode. This can be accessed in Settings under Storage & USB, then with a long press on the forward button closest to the display to bring up the context menu. From there, select USB mode and choose the mode for ‘File transfers’ to enable MTP mode.

Once enabled, you will be able to navigate the filesystem on the M-Series Smart Glasses when plugged into a PC via USB as a standard USB storage device.

Please note that MTP mode will remain enabled only during the current USB session. If you disconnect the M-Series Smart Glasses from your PC or reboot the device, you will need to re-enable MTP mode. This is by design and is standard Android behavior for security reasons.

I need prescription glasses. Can I wear the M-Series Smart Glasses?

Yes, we have a number of options for those who require prescription eyewear. By default, the M-Series Smart Glasses ship with our lens-less frames which are designed to fit over the majority of eyeglass frames. In addition, the safety frames included with the M-Series Safety Frame Kit can be taken to most optometrists and have the prescription added. 

How can I manage the OTA (Over The Air) update notifications on my M-Series Smart Glasses?

The settings for the M-Series Smart Glasses OTA update notifications mechanism can be found in the Settings application under OTA System Update > OTA Monitor Action. This feature has four modes, each will be described below;

Disabled - This option will fully disable the notifications mechanism, preventing the M-Series Smart Glasses from proactively contacting our OTA server to check for updates.

Notify Only - This option will check for updates any time the M-Series Smart Glasses are powered on and connected to a network with internet connectivity, and will only show a notification icon in the notification drawer.

Notify and Alert Once - This option will check for updates any time the M-Series Smart Glasses are powered on and connected to a network with internet connectivity, and will show a notification icon in the notification drawer as well as displaying a pop-up notification to inform the user that an update is available. This pop-up has two options, to dismiss the notification or initiate an update. The pop-up notification will display only once per power cycle of the M-Series Smart Glasses.

Notify and Alert Periodically - This option will function the same as the above, but will display the pop-up notification once per power cycle or once per every 12 hours, whichever comes first.

I’ve installed an application on my M-Series Smart Glasses but I am unable to control it. What can I do?

The significant majority of Android applications are designed with touchscreen-based devices in mind. M-Series Smart Glasses use a very different user interface and interaction model compared to traditional Android phones and tablets, and rely heavily upon focus-based navigation for interface objects which most traditional Android applications do not implement. As such, we must consider most Android applications not designed with Smart Glass devices in mind as unsupported.

It is possible to navigate these applications with external input devices such as a Bluetooth mouse/keyboard combination or remote control applications such as Vysor, but as the primary objective of using a device such as the M-Series Smart Glasses is to be able to work hands-free, these applications will provide a far less than ideal user experience.

If there is an application which fits into this category that you must use on the M-Series Smart Glasses, it is highly advisable to contact the developer of the application to see if they would be willing to develop a separate version of their application which will be better suited for the user interface model of the M-Series Smart Glasses.

How do I attach a Telephoto Lens to my M-Series Smart Glasses?

Slide the Telephoto Lens into your M-Series Smart Glasses until the lens is on top of the camera as shown in this image.

How do I charge and connect my USB-A Battery?

Your USB-A Battery has three ports. The one by itself at the rear of the battery is the USB port used to connect accessories. In the front there are two ports, the first one, closer to the LED lights, is where you should connect the battery's power cable to charge it, and the other you will use to connect the battery to your M-Series Smart Glasses. You can see your battery ports in this image.

How do I use the Cable Clip with my M-Series Smart Glasses?

The Cable Clip keeps your M-Series Smart Glasses firmly connected to your external battery so you can move freely and not lose power connection. For that, you simply need to connect your Cable Clip to the rear of your M-Series Smart Glasses like shown in this image.

My M300XL is not recognized when I connect it to my PC through the on-frame battery pod. What can I do?

In order to connect your M300XL to a PC, you must connect the USB cable directly to the main unit and not through the on-frame battery pod. The USB Micro-B port on the M300XL battery pod does not provide data pass-through to the main unit.

How can I enable App Manager on my M-Series Smart Glasses?

App Manager Configuration

The App Manager is a service that allows your M-Series device to communicate with the Vuzix App Store, ensuring that any apps downloaded to your device stay up to date with the latest changes. To enable this service from your device, navigate to Settings > App Manager. The App Manager toggle switch must be enabled in order for the service to properly communicate with the Vuzix App Store.

Once the App Manager switch is toggled, it may fail with the error "App Store connection refused. Is this device properly registered on the app store?" The switch will again appear in the off position. To correct this, follow the "Linking to App Store Account" section below, then repeat this configuration section.

Once enabling the App Manager switch is successful, please be sure the M-Series device is configured to "Run Actions Automatically" and to "Check for Updates Periodically". These settings will keep the device synchronized with the latest updates from the Vuzix App Store, preventing future problems. These two settings can be found directly under the App Manager toggle switch.

Click "Check for Pending Actions Now" and the M-Series device will begin downloading and installing any applications that are out of date.

Linking to App Store Account

If your device receives the "App Store connection refused" error the next step is to verify the device's status within the Vuzix App Store

To do this, determine the serial number of your M-Series device before continuing. The serial number is printed on the outside plastic of the M-Series device. Please be careful to read this from the main M-Series unit, not the battery. It may be easier to read the serial number on the M-Series screen than on the plastic. This is done by navigating to Settings > About smart glasses > Status and scrolling down until the serial number is displayed.

From a computer, visit www.vuzix.com. Click “Vuzix App Store” from the homepage. Select “My Account” from the top of the App Store page. Select "My Devices" from the navigation bar on the left.

If the serial number of your M-Series is not shown, click the "ADD NEW DEVICE" button, and follow the instructions. If the device serial number is already showing up under "My Devices", press the Refresh button (circular arrows) to allow the device to reconnect.

If any errors occur during this process, please contact Technical Support.

How do I know which Telephoto Lens fits my Smart Glasses?

The M300 has two possible eyepiece shapes. It is important to purchase the correct lens. Please reference this diagram for help identifying which version of this accessory will fit your device.

How do I enable the M-Series WiFi adapter?

To enable the USB WiFi adapter, please follow these instructions.

Have a question or interested in finding out more information?