REFLEKT REMOTE is a remote video collaboration solution that provides intelligent routing and cloud-based incident management for Android, iOS, Windows, and smart glasses such as Vuzix. It offers instant access to expert knowledge and can also connect to AR applications created with the REFLEKT ONE content creation platform.
Instant access to knowledge provides employees and customers the information they need to work faster and better.
REFLEKT Remote’s one-touch “Intelligent Routing” technology immediately connects technicians to the right support expert.
Overview of all open, in-progress and closed incidents. Filter capabilities simplify the search for issues and support cases.
REFLEKT Remote can be branded with any corporate identity. It’s easy to integrate company logo, colors and design into REFLEKT applications.
Five Key Advantages
- Eliminate expert travel costs with ’see what I see’ remote functionality.
- Connect instantly to the right expert and information.
- Reduce down-time costs with real-time expert support.
- Improve communication with AR annotations on live video stream.
- Build knowledge base with incident management and reporting.
REFLEKT Remote combined with Vuzix makes hands-free remote support possible in both scenarios, real-time assistance and on-site guidance with AR-powered instructions. The remote video collaboration tool on Vuzix is a companion app to REFLEKT Remote on the iOS, Android or UWP devices. This means the app needs to be downloaded on the Vuzix as well as the smartphone, tablet or UWP desktop to be able to dive into the world of hands-free remote support.
RE’FLEKT is a Munich based technology company that enables any business or industry to create their own in-house Augmented and Mixed Reality applications. By making AR affordable and scalable for business, RE’FLEKT’s groundbreaking human-centered platforms empower anyone to simply infuse their industry knowledge into customized AR and MR solutions. RE’FLEKT’s leading Enterprise Augmented Reality Ecosystem makes the maintenance and operation of complex machinery and equipment as easy as using a simple home appliance.
With clients including Audi, BASF, BMW, Bosch, Eon, Hyperloop, Hyundai, Leybold, Porsche, Seepex and Thyssen Krupp, the international team delivers technology solutions to a variety of leading global markets. Since its founding in 2012, RE’FLEKT has grown to a team of over 60 employees in Munich and San Francisco and is recommended by leading analysts including ABI Research and Gartner (Gartner Cool Vendor).