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Product FAQs

General FAQs

Can I extend the viewing time of my eyewear by connecting it to an external power source?
Some Vuzix eyewear models are equipped with a rechargeable battery pack or it may be available as an option. The viewing time on these units can be extended infinitely when connected to a compatible external power supply.
Will connecting my iPod/iPhone to an external power supply affect my eyewear viewing time?
Connecting an external power supply to your iPod/iPhone will extend the runtime of that device but it will have no effect on your eyewear’s runtime. Each use separate power sources.
How do I connect my Vuzix video eyewear to my portable DVD player?
There are a couple of different ways to do it. The connection can be made using the Portable DVD Player Cable that comes with a Vuzix Portable DVD player or available for purchase separately. Many portable DVD players have a compatible jack, typically labeled with headphones or audio icon and the letters AV for video. An optional method is to use the RCA style Composite A/V Adaptor Cable that came with your Vuzix video eyewear. Composite connections are universal and available on almost all audio video devices.
Can I use a rechargeable nickel-metal hydride (NiMH) batteries with a Wrap and other Vuzix video eyewear?
Yes. Most well known brands of NiMH batteries will work fine but there are a few brands, such as the Energizer Rechargeable NiMH 2500mAh that may not fit properly into the iWear AV230 XL or Wrap battery box. Batteries with a shorter positive post may not fit correctly into some battery enclosures. Most batteries are built with their positive post to a standard dimension and will work fine.
Will the Composite A/V Adapter for iPod® work with an iPhone?
Yes, the Composite A/V Adapter for iPod® has been tested and approved for use with the iPhone. This is a cable designed specifically for use with iPod and iPhone products. It provides a direct plug and play connection between your iPod, including touch and iPhone, and all AV models of Vuzix video eyewear.
Can I watch 3D DVDs on my computer?
You can but it may require optional cabling, software and configuration. First, you need to connect your eyewear to your computer. How this is accomplished varies from one Vuzix model of eyewear to another. With a model designed for PC connectivity, such as the iWear VR920, it connects directly to a computer. For most other models an optional adaptor cable is required. Once your eyewear and computer are connected, you’ll need a DVD player that is compatible with your 3D content. For some content this may require special software while some may play in a standard DVD player application and will display correct 3D when your eyewear is configured for the corresponding 3D format.
Can your products’ focus be adjusted, so I can wear them without my glasses?
The iWear IP230, iWear AV230, and iWear DV920 have focus adjustments for each eye, allowing approximately +2 to -6 diopters of adjustment.
Where can I obtain information on optional cables and their compatibility?
A cable compatibility chart can be found in the Product Charts section of this website.
Can I use a Wrap VR and STAR eyewear models with Linux?
Wrap and STAR eyewear models, equipped with a VGA Controller (interface adapter) are designed for connection to a personal computer using a Windows XP, Vista or 7 operating systems. Linux is not a supported operating system. Some portions of these products are reported function on some Linux releases but other components may not. Vuzix video eyewear products are not tested on Linux systems and technical support is not available for Linux installations. (also see “Which Wrap VR and STAR components work with Mac & Linux?”)
Can I use a Wrap VR and STAR eyewear model on a Mac?
Wrap and STAR eyewear models, equipped with a VGA Controller (interface adapter) are designed for connection to a personal computer using a Windows XP, Vista or 7 operating systems. The Mac OS is not a supported operating system. Some portions of these products are known to function on version 10.5 and later Mac operating systems, while some are known not to be compatible. Full Mac model and OS version testing has not be conducted and technical support is not available for Mac installations. (also see “Which Wrap VR and STAR components work with Mac & Linux?”)
Which Wrap VR and STAR components work with Mac & Linux?
Note: The following is based upon customer feedback and has not been verified by Vuzix. This is information is being provided to assist Vuzix eyewear customers but it does not constitute any guarantee of compatibility or official support status for these components and/or system configurations. Wrap VGA Controllers (331MA0030) – with firmware 1.35 or greater have been reported to function with both Mac and Linux systems. Some earlier firmware versions may or may not work with Mac systems but they generally do not work with Linux. Firmware version information is available through VR Manager 4.0, a Windows only application. Wrap Tracker 6TC (301T00011) – is not supported on a Mac system but may be work on Linux systems if equipped with independent 3rd party software. Vuzix does not provide a Linux SDK but some developers have had success in implementing tracker support. VR Manager is a software application that provides a tracker calibration tool. This software is only available for Windows. Video Display works for both standard 2D and stereoscopic 3D, when provided with compatible content. 3D video requires side-by-side formatted content played full-screen in a resolution supported by that model eyewear. No special drivers are required. Audio is reported to work with both Max and Linux. AR Cameras, on the Wrap 920AR and STAR 1200 are seen by the computer as standard USB webcams but may require compatible drivers. These products use a variety of video cameras, modified to mount on the eyewear, with drivers supplied by the camera manufacturer. Software provided with these products is Windows only. No Mac or Linux versions of the software is available.



Why do the new Wrap models not include a “Works with” or “Made for” iPod or iPhone label? Does the Wrap video eyewear work with iPod/touch/iPhone?
Apple has an extensive and lengthily process which new products must go through before being approved to display those symbols. Although all the Wrap video eyewear are compatible with current generations of the iPod/touch/iPhone we did not feel our customers wanted to wait until that process had been completed before we released the Wrap eyewear for sale. When the authorization process has been completed, we begin displaying those Apple approved logos. So for now, just connect the eyewear to your iPod/touch/iPhone through a Composite A/V Adapter for iPod and enjoy.
Can I use alternate earphones with a Wrap video eyewear?
Yes. The noise-isolating earphones provided on Wrap video eyewear are removable and can be unplugged and plugged back in later if you wish to use them again. When using an alternate speaker system, remove the Wrap earphones before connecting your alternate speakers or earphones, to avoid excessive volume. Plug a set of earphones, headphones or speakers into the headphone jack on your audio/video device and test the audio level.
What are the differences between the various models of Wrap video eyewear?
Although the various Wrap video eyewear share a common look and many features, the most significant differences are aspect ratio support and display resolution. A Wrap Model Comparison Chart provides a complete listing of the model similarities and differences.
I require prescription eyeglass for vision correction. Can I still use the Wrap video eyewear?
The Wrap video eyewear provides focal adjustment of +2 to -5 diopter independently for each eye. This broad adjustment range satisfies the needs of most spectacle wearers. In addition, Vuzix video eyewear is designed to fit over top of most prescription glasses. The nose bridge can be extended for the display to sit further away from your face and the nosepad wires allow for adjustment to virtually all facial configurations.
Will the Wrap VGA Adaptor allow me to video games in 3D stereoscopic video on my desktop and laptop PC?
No. The Wrap VGA Adaptor is designed to enable the viewing of DVDs and other video content played on desktop and laptop computers. It is not compatible with the Field Sequential 3D format used by games supporting 3D video through a Vuzix iWear VR920. It is also not intended to enable the Wrap eyewear to be used as a full computer monitor replacement for a PC. Although it can be used for this, the video quality in this application is not sufficient to satisfy our quality standards as a recommended application.
Why does the battery indicator in my Wrap eyewear not show a full charge with some batteries?
The expected battery life and indicated charge levels are based upon high-quality alkaline batteries, like those included with the Wrap video eyewear. Rechargeable batteries and others of different types as well as lesser quality brands or those that have sat on a shelf for some time may all show different charge levels.


iWear AV920

What is the difference between the iWear AV230 and iWear AV920?
The most obvious difference is the size and quality of the displays. The iWear AV230 provides 230,000 pixels while the iWear AV920 delivers 920,000 pixels through its 640 x 480 displays. This increase the virtual display perception from a 44-inch screen to 66-inches viewed from 9 feet. Additional notable differences include the iWear AV920’s wider field of view and lighter weight. See the product specifications for a complete list of differentiating features.
Does the iWear AV920 provide independent focus for each eye?
No. The iWear AV920’s higher resolution negates the need for focal adjustment for most viewers. Its lightweight design and adjustable nose bridge enables it to be worn over top of prescription eyeglasses – or without glasses, of course.
Which portable media devices does the iWear AV920 connect to?
The iWear AV920 is compatible with almost any audio/video device that has some form of video output. These include Portable DVD players, media players, digital cameras, camcorders, cellular phones with video output, and console gaming systems such as the Xbox, Nintendo Wii and Sony PlayStation. The iWear AV920 comes with a DVD cable and a composite audio/video cable. Some devices may require an optional cable or cable adaptor to accommodate various connector formats.


iWear VR920

What are the advantages of an iWear VR920 over a traditional flat screen monitor?
In addition to the obvious privacy and portability advantages of the iWear, the iWear VR920 provides head tracking, 3D stereoscopic video and an integrated audio system. The tracking and 3D capabilities are features simply not available through a traditional monitor viewing environment. The effects of these capabilities will vary from one application to anther and might be best explained from the perspective of a sample application such as the popular Microsoft Flight Simulator program. Imagine yourself piloting a plane on approach to a landing strip 45 degrees off to your left. As you turn your head left and look down, you see the airport in the distance, just as you would see it in the real world. A quick glance at your monitor shows nothing of the airport as its beyond the range for your desktop monitor and is viewable only when its view is changed using a multitude of keystrokes. Then, using your iWear VR920, you glance down at your flight controls and ease back on the throttle and adjust your flaps. You see your flight controls moving in full 3D, giving you the feeling that you can reach out and touch them. To put it simply – you just cannot achieve the same sense of realism looking at a flat 2D image and pressing keystrokes to change your viewing perspective.
How immersive is the iWear VR920 experience?
The iWear VR920 is a semi-immersive device. We want people to be able to see around the iWear so they can type and keep a “foot” in the real world. For those wating a more immersive experience we offer a shield that fully blocks out the real world, for total immersion.
I’ve heard of people trying VR systems in the past and experiencing eye strain. Is that something I should be concerned with?
Eye strain is not a concern when using the iWear VR920. The iWear VR920 screens are not directly in front of your eyes – what you see are virtual screens that have been placed about 7 – 9 feet away. To your eyes, they appear as a 62 inch screen 9 feet away. Testing has shown that the strain on your eyes is no different, in fact probably better, than in front of a traditional flat screen monitor sitting on your desk.
How do I connect an iWear VR92